Terms & Conditions

A non-refundable deposit of 50% is required to secure your booking.
The remaining balance must be paid in full no later than 14 days before the Event Date and hence if you’re booking only 14 days before or less, please pay in full.
Bookings are not confirmed until the deposit is received and a confirmation email is sent.

Considering the nature of our business, payments made towards the booking are non refundable.
Once client finalises the booking for any hired items or for setup, no matter they use the items or not or change their mind last minute, they still owe us the full amount of the agreed setup. Should there be a reduction in the agreed work after the deposit has been paid, there will be no reduction in the pricing of the Set Up/Pack Down costs.
Postponements are subject to availability and will incur a rescheduling fee.
Client is liable to pay what he has booked for even if they decide not to use it on the day of setup.

Any changes to your order (e.g. theme, quantity, timing) may incur extra cost and will depend on availability.
Additional charges may apply for last-minute changes or custom requests.
Client needs to be aware of the fact that decorations can look very different in different lighting
We keep replenishing our stock so there may be some difference in the balloon colours, flower colours, designs etc. If you have very specific need, please let us know beforehand.

Depending on the extent of work, we require access to the venue prior to the event start time for setup that would be discussed with the client at the time of booking.
Takedown will occur immediately after the event unless otherwise agreed in writing. Takedown after 11pm would cost extra.
Any delays caused by restricted access may incur extra fees.

The client must ensure the venue is ready for setup (clean, accessible, etc.).
If client has booked us to do table and chair decorations, then it is the responsibility of the client to lay out the chairs and tables and keep the stage area cleared before we start the setup. We charge extra for laying out chairs and tables.
All permits or permissions required by the venue are the responsibility of the client.
It is the responsibility of the client to get any required permissions from the venue for doing any hooks, hanging lights, drapes etc. Sparkling Events NZ takes no responsibility of communicating with the venue before and after the event. We will only be taking the words of our client and they need to be getting the permission from the venue.
We try to keep the stock maintained but as these items are hired and reused over and over
again, client needs to be aware that hired items aren’t brand new so minor wear and tear is there but if you have any specific needs, please inform beforehand.
We reserve the right to take photographs and videos of our event setups for marketing and promotional purposes. These images may be used on our social media platforms, website, and other promotional materials. By booking our services, you acknowledge and consent to the use of such media.

Clients are responsible for any damage or loss of rental items during the event.
Client is liable to pay immediately for any damages to any of the decorations, equipments, frames etc.
When client fails to return the hired items then they owe us the full price of the products and after 2 friendly messages, we reserve the right to share their details on different platforms to reach them.
Sparkling Events NZ is not liable for accidents, injuries, or damages occurring during or after the event due to the use of decorations.

For outdoor events, the client assumes responsibility for weather-related risks.
Alternate indoor backup plans are strongly recommended.

Sparkling Events NZ is not liable for delays or failures due to acts of God, natural disasters, pandemics, severe illness or other events beyond our control.

We have zero tolerance towards any misbehaviour or threatening behaviour towards our team. If we feel threatened and don’t feel safe while doing the setup, we will leave the venue immediately along with our decorations and client will not be liable for any refund.